Q: What is your web order return policy?
A: The item(s) must be returned in new condition and in the original packaging. Email email@example.com with your order number and item you wish to return and we will email you a Return Authorization number and instructions. Please do not mail items back without this number, as they may not end up in the return department.
Q: Can I change or cancel my web order?
A: We typically process orders before 2:00 pm MST to ship in the same day. It would be best to email firstname.lastname@example.org to stop the process. We will email you back with the status and next steps.